Returns and Exchanges

RETURNS

The customer has the right to withdraw from the contract within 14 days. Atlantic Stars s.r.l. will proceed, as soon as possible, and in any case within 14 days from the date on which it became aware of the exercise of the right of withdrawal, to refund the sums paid by the user, in case of total return without replacement, excluding any shipping costs and/or cash on delivery costs. Only unused items in perfect condition, kept in their original packaging, are accepted. The return authorization request must be sent by e-mail to shop@atlanticstars.it The goods must be returned by post or courier to the following address:

For non-EU customers, returns from non-EU countries are not permitted, with the exception of defective or incorrect products, for which authorization can be requested by sending a documented request with photos to the email address shop@atlanticstars.it

The costs for returning the goods are always borne by the customer, unless the return is due to a shipping error by Atlantic Stars srl.

EXCHANGE OF GOODS

Products purchased online can be exchanged within 14 days of receipt of the goods. The exchange authorization request must be sent by e-mail to shop@atlanticstars.it

Return shipping costs are borne by the customer.

FAQ

If I want to exchange an item, do I need to place a new order?

If you wish to change the size of the same item, it is not necessary to place a new order. The exchange request must be sent by e-mail. Our Customer Service will confirm the availability of the new size requested and authorize the return. If you wish to exchange for a different item, you will need to return the original item and place a new order. The returned order will be refunded as soon as we receive it in our warehouse.

Can I request a partial refund?

If you have ordered more than one item, but only want to return one of them, simply request authorization for a partial return. In this case, only the amount paid for the returned item will be refunded.